Customer Help Center
  1. Customer Help Center
  2. I'M A CUSTOMER

I'M A CUSTOMER

Welcome! Fooda's hungry customers can raise questions or concerns using this portal.

We're Piloting Live Chat!
Our new live chat is currently in pilot mode as we work to improve how we support you. You may experience limited availability or slower response times while we test and refine it. Thanks for your patience!

Finance

  • Order Issues

    Submit to request support regarding an order placed.

  • Billing/Payment Question

    Request help regarding Fooda purchases.

  • Receipt Request

    Request help retrieving a Fooda receipt.

  • Ask A Question

    Have a question? Submit it here.

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